Privacy policy

Who we are

Reno is an early-stage digital support platform currently in active development, operated under CAUSA — Creamos Identidades by José Renato Carmona Capriles, in Panama.

What data we handle

Reno handles information entered by the family, which may include the patient's name and age, treatment details, daily logs, documents, photos, and family contacts. This is sensitive health data and we treat it with the utmost care; when the patient is a minor, we apply reinforced protections. It is used only to organize the treatment and, when the patient (or their legal guardian, if a minor) authorizes it, to show public support content.

Who can see it and how we protect it

• Access is restricted per family; each person sees only what the family authorizes.
• Encryption in transit (TLS) and private storage; nothing is public without authorization.
• Doctors' contact details are never public.

Third-party services

To operate, Reno relies on Supabase (database and storage), Vercel (hosting), Resend (email), and Wise (to receive donations). Each processes data under its own terms.

Storage, deletion, and your rights

In line with Panama's Law 81 of 2019 on Personal Data Protection and international standards, you may request access, rectification, or deletion of the data at any time. Consent to publish the patient's image and story — given by them, or by their legal guardian when the patient is a minor — is revocable.

Contact

For any question or request about your data, write to privacy@myreno.app.